Cristalerias International PVT LTD is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.
NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by calling us on +91-6357277000 or writing to us on email@example.com. For the refund on the returned defective product please check the section on Refund below.
7- days Return Policy for Domestic orders only
In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.
Product will be delivered within 24-48hrs.
Note : Shipments returned through any other logistic partner will not be accepted.
Return Charges : Nil
Domestic Order : Nil
Our courier partner will collect the order from the provided address (within India). Customers need not pay any shipping charges to return the product.
How to Initiate the Refund Process?
1. Customers should contact CIPL-AM customer support on +91-6357277000 or write to firstname.lastname@example.org within 7 days from the receipt of the product.
2. Customers should not return the product before receiving a confirmation mail from CIPL-AM about the same.
3. All the products must be returned in their original condition, unaltered and unused, in packed condition. The courier partner will not accept return shipments in case the package is not sealed by the customer.
4. Provide the invoice/guarantee card into the package for the return process. Without the above, returns will not be processed.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
In case the customer pays online then amount will be refunded within 24-48 working hours from the receipt of returned product(s) at the warehouse of www.ayurvedmaster.com
In case of domestic order (where the product is shipped within India) 100% refund will be made.
In case the customer pays online then the amount will be refunded within 24-48 working hours from the receipt of the returned product(s) at the warehouse of Cristalerias International PVT LTD.
In case of a COD (Cash on Delivery) order where the customer pays in cash once the product is received, the amount is refunded via online transfer using NEFT (National Electronic Fund Transfer). The customer must provide a valid bank detail to initiate the return process. It takes 24-48 working hours for the amount to get refunded directly into the customer’s back account.
For international orders, currently we do not provide for refund policy. Although, CIPL-AM will refund the amount to the customer only under following two circumstances and at the sole discretion of itself.
1. We will accept the return of only the defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go-ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).
2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer’s unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by CIPL-AM like shipment expenses both to and fro, customs paid and any other charges.
1) Ayurved Master products are made of pure and natural ingredients and hence may be prone to direct sunlight (especially in UV lights), Hence store in cool and dry place.
2) Given the unique and handcrafted nature of the product, the dimensions & weight of the products may vary slightly from the dimensions declared.
3) The Company does not guarantee any magical effect or change.
4) The Company shall not be liable for any claim arising out of any special, indirect, remote, economic or consequential loss or damage.
5) The actual color of the product may slightly vary from the image shown.
6) All disputes shall be subject to the jurisdiction of Courts in Surat only.
We regret to inform that exchange of products is not possible for the products bought from our website. However, customer can choose to return the product as mentioned earlier.